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UK SMEs struggling to manage digital services



This month the British Chambers of Commerce (BCC) reported that 37% of small and medium enterprises (SMEs) believe they lack capacity to manage multiple ICT suppliers, contracts, and licences as they try to stay afloat in the challenging economic environment.


  • Quarter of SMEs (25%) feel their current digital tools are not resilient enough to help protect their business from emerging challenges

  • More than one in five SMEs (22%) are not confident that their digital tools are secure

  • 17% of SMEs disagree their current suppliers of connectivity tools help them to adapt to changing circumstances


The survey from the BCC, in collaboration with Vodafone, revealed that UK SME’s reported a lack of time and financial resources which was affecting their ability to manage digital resources. Over 900 small and medium enterprises (SMEs) across the UK took part in the survey. The results reported:


  • Four in ten (38%) SMEs believed they did not have the capacity to effectively manage multiple ICT suppliers, contracts, and licences.

  • A quarter (25%) of SMEs did not feel that their digital tools were resilient enough to help protect their business from emerging trends, just over a fifth (22%) did not feel that their digital tools were secure, whilst 17% disagreed their current suppliers of connectivity tools enabled them to adapt to changing circumstances.


Commenting on the results of the BCC Connectivity Survey 2022, BCC Director General Shevaun Haviland said:

“Our Connectivity Survey has highlighted significant areas of concerns for businesses, with firms expressing particularly low levels of confidence in the flexibility and value for money offered to them by suppliers.
“With BCC data highlighting the huge challenges businesses are facing in the current economic environment, now more than ever, they need help wherever they can find it. Finding the right connectivity tools for firms can not only save time and money, it can also help future-proof businesses against further challenges down the line.
“Suppliers of digital tools and services must work with businesses, in particular small and medium sized businesses, to ensure that they find their right fit and reap the benefits of a flexible and secure connectivity offering.”

Selecting cost effective and robust software for your business can be daunting. Choosing the right accountancy software solution, one that has the flexibility to grow with you and integrate with your accountant, will help you focus on what you do best – running your business.


We have taken a look at some of the accounting software packages available to UK businesses which are designed to help save you time, and ensure you meet MTD (Making Tax Digital) regulations.





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